Items purchased from Industrial Automation Co. may not be covered by the manufacturer’s warranty because Industrial Automation Co. is not an “authorized” dealer of the merchandise. However, the item is covered by Industrial Automation Co.’s 2-Year Warranty, the terms of which are set forth below.
- Warranty Returns – Industrial Automation Co. warranties all products sold to be in good working order and free from defect for 24 months (2 years) after the purchase date. If an item is found to be defective within this time frame, the purchaser may return the item to Industrial Automation Co. for testing. If the item is found by Industrial Automation Co. to be defective, Industrial Automation Co. will repair or replace the item for no charge. If the item cannot be repaired or replaced, a full refund will be issued.
- Non-Warranty Returns – Non-Warranty Returns will only be accepted within thirty (30) calendar days of the invoice date. If the customer needs to make a non-warranty return claim please contact Industrial Automation Co. at firstname.lastname@example.org. All items must be returned in purchased condition and accompanied by an RMA number. Non-warranty returns will incur a 25% restocking fee. New items must be returned in the same condition as shipped or face additional fees.
- Order Cancellations - Orders may be canceled for a full refund provided the unit has not shipped from Industrial Automation Co.'s location or a vendor location. Orders cancelled after shipment may incur the 25% restocking fee for a non-warranty return.