Why Industrial Automation Co. Offers Free Tech Support—Even After the Sale

When you buy automation parts online, the transaction usually ends at checkout. The seller ships the box. You install the part. And if something doesn’t work? You’re on your own.

At Industrial Automation Co., we do things differently.

We believe buying industrial automation parts shouldn’t feel like a gamble — especially when you’re working under pressure. That’s why we offer free technical support not just before you buy, but long after the sale.

Whether you purchased a part last week or last year, our support team is here to help whenever we can — no fees, no subscriptions, and no strings attached.

We Know What’s at Stake for You

When a drive fails or a PLC won’t boot, your line doesn’t wait. Every hour of downtime means lost revenue, missed shipments, and frustrated technicians scrambling for answers.

We've worked with:

• Food processors facing temperature alarms with servo faults
• Packaging lines stuck mid-cycle from HMI screen freezes
• Automotive suppliers trying to restart old CNCs with legacy drives

And in many of those situations, the part wasn’t the only issue — it was the installation, parameter setup, communication mismatch, or firmware version.

That’s where free support makes the difference.

What Free Tech Support Actually Includes

At Industrial Automation Co., our technical support doesn’t stop with the sale. Here’s what it covers:

• Compatibility checks before you install
• Wiring, mounting, and startup guidance via phone or email
• Parameter help to match your old part or update firmware
• Support for refurbished parts, same as new
• Troubleshooting tips for unexpected behavior
• Advice on upgrades, replacements, or repairs

Whether you’re working through a drive fault or matching PLC firmware versions, our team is available during business hours to help resolve it quickly and clearly.

📞 Need help? Contact us — we’ll get back to you fast during business hours.

Why We Do It — And Why It Matters

Free tech support isn’t just a nice-to-have. It’s part of how we do business.

Here’s why:

• Most of our customers are engineers and technicians — not purchasing agents. They value speed, accuracy, and real solutions.
• Legacy systems don’t come with easy documentation. Many times, you're integrating new parts with older setups.
• Downtime costs add up fast. If we can help you solve a problem in 10 minutes, it could save thousands in lost production.

We’ve seen the difference firsthand. One customer called after installing a refurbished VFD that wouldn’t power up. Within minutes, our tech walked him through setting voltage range jumpers that weren’t mentioned in the manual. Problem solved — no return needed.

It’s Not Just Support. It’s Partnership.

There are plenty of websites that can sell you a part. But when you're down, what you really need is a partner.

We’re not the biggest supplier. We don’t try to upsell you with software bundles or charge support fees. We just want to make sure the part you buy from us works — and keeps working.

And our customers notice. That’s why many return not just for parts, but for peace of mind.

A Few Ways to Get in Touch

If you're troubleshooting or just need guidance before you order, we make it easy to reach us:

• 📞 Call us during business hours — you’ll get a real person, not a menu tree.
• ✉️ Email our team for help reviewing part numbers, parameters, or compatibility.
• 🛠 Send us your damaged part — we may be able to repair it or offer a better replacement.

Contact Industrial Automation Co.

Final Thoughts: We're With You — Even After the Invoice

Support isn’t a feature — it’s our promise.

When you buy from Industrial Automation Co., you're not just getting a part in a box. You’re getting access to a knowledgeable support team that’s ready to help — before, during, and long after the sale.

We’re here during business hours to help with troubleshooting, compatibility questions, or getting your new or refurbished part running — even after the sale.

Let’s keep your plant running.