Warranty & Returns

Our Policies

Items purchased from Industrial Automation Co. may not be covered by the manufacturer’s warranty because Industrial Automation Co. is not an “authorized” dealer of the merchandise. However, the item is covered by Industrial Automation Co.’s 2-Year Warranty, the terms of which are set forth below.


Warranty Returns

Industrial Automation Co. warranties all products sold to be in good working order and free from defect for 24 months (2 years) after the purchase date. If an item is found to be defective within this time frame, the purchaser may return the item to Industrial Automation Co. for testing. If the item is found by Industrial Automation Co. to be defective, Industrial Automation Co. will repair or replace the item for no charge. If the item cannot be repaired or replaced, a full refund will be issued.


Non-Warranty Returns

Non-Warranty Returns will only be accepted within thirty (30) calendar days of the invoice date. If the customer needs to make a non-warranty return claim please contact Industrial Automation Co. at sales@industrialautomation.co. All items must be returned in purchased condition and accompanied by an RMA number. Non-warranty returns will incur a 25% restocking fee. New items must be returned in the same condition as shipped or face additional fees.


Order Cancellations

Orders may be canceled for a full refund provided the unit has not shipped from Industrial Automation Co.'s location or a vendor location. Orders cancelled after shipment may incur the 25% restocking fee for a non-warranty return.


Shipping Refunds

Industrial Automation Co. does not refund shipping charges.

 

Manufacturer's Warranty

Industrial Automation Co. is an independent distributor of used, refurbished, and surplus (like new) industrial automation products and equipment. We are not affiliated with Rockwell Automation, Schneider Electric, Siemens, FANUC, or any other listed manufacturers in any way. We are not an Authorized Distributor. We have established our own relationships with end users, independent distributors, auction houses, asset recovery companies, independent contractors and procure our equipment through such sources. Industrial Automation Co. sells hardware products only and does not resell software licenses. Some hardware products may contain software and may not be legally operated without first purchasing a proper software license from the manufacturer of such products. Manufacturers' warranties do not apply to any products sold by Industrial Automation Co., as we are not an authorized distributor. Any and all warranties given or sold from Industrial Automation Co. are satisfied or redeemed through IAC solely. Clients must check the manufacturer’s website for any and all other information. All listed logos, trademarks or service marks are property of their respective owners.