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PRODUCT CONDITIONS
Product conditions
and packaging
We sell new, surplus and refurbished industrial automation products. Check each listing for the condition, packaging and included accessories.
Ask about a specific partThe product listing specifies the condition, packaging and included accessories.
PRODUCT CONDITIONS / COMPARE BEFORE YOU ORDER PRODUCT CONDITIONS
Our products come in
four condition types
Compare product condition, seals and packaging. The exact listing confirms included documentation and accessories.
| COMPAREWhat you receiveCondition is stated on each product listing. | 01 NewSupplied in the original sealed packaging. |
02
New Surplus Open BoxSupplied in the original packaging with the seal opened. |
03
New Surplus in Our PackagingSupplied in our packaging rather than the original box. | 04 RefurbishedProfessionally refurbished and tested by our engineers to confirm working condition. |
|---|---|---|---|---|
| Packaging | Original packaging | Original packaging | Our packaging | Confirm on the listing |
| Seal / original box | Sealed | Opened | No original box | Confirm on the listing |
| Documentation & accessories | Check listing | Not guaranteed | Not guaranteed | Not guaranteed |
| The listing confirms the condition and included items for the exact part you order. | ||||
-
New
Unused, in sealed original packaging.
- Packaging
- Original packaging
- Seal / box
- Sealed
-
New Surplus
Open BoxUnused, in original packaging with the seal opened.
- Packaging
- Original packaging
- Seal / box
- Opened
-
New Surplus
in Our PackagingUnused, supplied in our packaging.
- Packaging
- Our packaging
- Seal / box
- No original box
-
Refurbished
Refurbished and tested for working condition.
- Packaging
- Confirm on the listing
- Seal / box
- Confirm on the listing
Need documentation or a specific accessory?
Send us the full part number and the items you need. We can confirm what is included before you place the order.
Documentation and accessories are not guaranteed unless specified in the listing. Confirm any required manuals, connectors or accessories before ordering.
Packaging may show shelf wear
Original packaging may show markings, discoloration or shelf wear. The condition grade describes the product being sold.
Check the exact part number
Confirm the model, revision and application requirements.
Confirm what is included
Ask about manuals, connectors and accessories before ordering.
Confirm the warranty
Our new, surplus and refurbished products carry IAC's own 2-year warranty (authorized-brand products excepted; see Warranty Terms).
Confirm product condition before ordering
Share the part number. We’ll confirm its condition, packaging and included accessories.