Returns and Exchanges

Start an Online Return Today

Thank you for being a customer of Industrial Automation Co.

If you would like to make a return or exchange, we invite you to review our Warranty and Return Policy to check if the product is eligible. Purchase receipts are required for all returns and exchanges.

  • If you decide to make a return, please log into your Shopify account or fill out our RMA Form to begin the process.
  • After you complete the form, our service team will contact you to fulfill your request.

Contact Us

If you have any questions about our Warranty and Return Policy, please contact us by email or phone:

  • Email:
  • Phone: 877-727-8757 Ext 703

    Product Returns

    Return products to our Parts and Repairs Department at the following address:

    • 544 Pylon Drive. Raleigh, NC 27606

    We cannot be held responsible for products damaged or lost in return shipment.
    Therefore, we recommend an insured and trackable mail service.

    View Full Terms and Conditions