Frequently Asked Questions

Does Industrial Automation Co. supply new, surplus, or refurbished parts?

Yes — we sell new, surplus, and fully refurbished components. All items are professionally tested and backed by a 2-year warranty.

Do you supply replacement parts for obsolete or discontinued automation equipment?

Yes. We source and cross-reference legacy PLCs, drives, servos, motors, HMIs, and I/O modules. If a part exists, we likely can get it.

Do you offer technical help choosing the correct part?

Yes — send us a part number, cabinet photo, or equipment details. We verify compatibility, so you get the right unit the first time.

Do you ship internationally? What is your same-day cutoff?

Yes — we ship worldwide. Same-day shipping applies to any in-stock item purchased before 4:30 PM EST.

Do you offer a 2-year warranty?

Yes. Industrial Automation Co. covers all parts with a 2-year warranty. If a component is defective, we repair, replace, or fully refund it. Manufacturer warranties do not apply unless otherwise stated.

Can you help if a machine is down and we don’t know what part failed?

Yes — we assist with emergency identification and replacement. Our team can match parts using photos, part numbers, or system details.

Do you offer bulk or repeat-buyer discounts?

Yes — price breaks may be available for quantity or recurring orders. Contact our team for a quote.

What payment methods do you accept?

We accept credit cards, wire transfers, and PayPal. NET 30 terms are available for approved accounts.

How are product conditions defined?

• New: Factory sealed. Covered by our 2-year warranty.
• New Surplus: Open-box or older-model stock with 2-year warranty.
• IAC Packaged Surplus: No factory box — fully protected and warrantied.
• Refurbished: Fully tested by engineers — 2-year warranty.

What is your return policy?

Warranty Returns: Up to 2 years — repair/replace/refund if defective.
Non-Warranty Returns: 30-day window with restocking fee. Must be in original condition.