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WARRANTY INFORMATION
Product warranty coverage
and claims
Most parts include our two-year warranty. Selected brands carry manufacturer coverage. Check the coverage for your product and how to make a claim.
24
months
On eligible parts
Manufacturer programs may differ.
Warranty support from Industrial Automation Co. Coverage depends on the brand and specific product.
Check which warranty applies to your product
Coverage depends on the manufacturer and product. Contact us with your part number to confirm the warranty that applies.
01 / OUR WARRANTY
Our two-year warranty
Coverage for internal component defects and faults verified by our team. We repair or replace the unit, with a refund if we cannot resolve the issue.
- ABB
- Siemens
- Mitsubishi
- FANUC
- OMRON
- Yaskawa
- Schneider Electric
- Keyence
- Lenze
02 / MANUFACTURER WARRANTY
Manufacturer warranty programs
Selected manufacturers provide their own warranty programs. The duration and claim process depend on the brand and product line.
- Altech
- Benshaw
- Dobot
- Hengst
- Invertek
- LS Electric
- Maple Systems
- Toshiba
- Fuji Electric
- Encoder Products
- WERMA
Not sure which applies?
Send us your part number. We’ll confirm before you buy.
How to make a warranty claim
For products covered by our two-year warranty.
Tell us what happened
Share your order details, part number and the fault you’re seeing.
We inspect the unit
Return the part following our instructions. Our team tests it to confirm the fault.
Repair, replace or refund
After testing, we confirm the repair, replacement or refund available under your warranty.
Keep your proof of purchase. Request an RMA before shipping; your product coverage and order terms determine claim eligibility.
Covered faults and exclusions
Coverage applies to eligible product defects. Installation, misuse and environmental exclusions are described in the applicable warranty terms.
| Covered by our warranty | Not covered |
|---|---|
| Internal component defects | Incorrect wiring, voltage or installation |
| Parts that fail to operate as described | Surges, short circuits or physical impact |
| Faults confirmed through testing | Fire, floods, corrosion or environmental damage |
Manufacturer warranties have their own terms. Confirm the coverage for your specific product.
OUR PROTECTION PLAN
Extended warranty options
Two years are included on eligible products. Add more coverage at checkout.
Check extension options by part number
Available on most eligible products priced $200 and up.
3 years
+1 year added
15% of product price
5 years
+3 years added
40% of product price
7 years
+5 years added
50% of product price
10 years
+8 years added
60% of product price
Total coverage shown above. Final pricing is confirmed at checkout. Extensions are not available on Hengst or Altech.
Read Protection Plan terms (opens in a new tab)QUESTIONS / WARRANTY QUESTIONS
Warranty questions
Have the part number and order reference ready so we can check the coverage that applies.
Contact our teamHow do I know which warranty applies?
Check the brand coverage above or contact us with your part number. Coverage depends on the manufacturer and the specific product.
What do I need to make a claim?
Keep your receipt and order reference. Email service@iac.us.com with the part number and fault details. Request an RMA before shipping and follow the return instructions, including the one-week window after the RMA is completed.
Who pays return shipping?
Return-shipping responsibility depends on the applicable warranty and claim. Follow the written RMA instructions rather than shipping the unit before approval.
Are refurbished parts covered?
Refurbished products are covered under the applicable product warranty. Review the listing and Warranty information for eligibility and exclusions.
Can I extend my coverage?
Eligible products priced $200 or more offer additional years at checkout. See the Protection Plan section for exclusions and pricing.
Protection Plan and return information
Protection Plan support
Eligible plans include defect protection, no-charge RMA evaluation and repair, and same-day replacement when stock is available.
Returning a part
Request an RMA with your receipt and fault details. Return the unit within one week of the completed RMA, following the service team's instructions.
Warranty and replacement assistance
For return assistance: service@iac.us.com or (877) 727-8757, Ext. 703. Read the return instructions and applicable sales terms.
Ask about your product’s warranty
Send your part number or order reference. Our team can confirm product coverage and explain the claim process.
