Privacy Policy

Privacy Policy

Effective Date: 02/27/2023

Southern Property Consultants, LLC d.b.a. Industrial Automation Co. (“Industrial Automation” or “we,” “us” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, protect and disclose your Personal Information when you visit our website (the “Website”) or use our services (together with the Website, our “Services”).

IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE THE “YOUR CALIFORNIA PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL TERMS THAT APPLY TO YOU.

IF YOU ARE A RESIDENT OF THE EUROPEAN UNION (“EU”), PLEASE SEE THE SECTION THE “EU PRIVACY RIGHTS” BELOW FOR ADDITIONAL TERMS THAT APPLY TO YOU.

Personal Information

When we refer to “Personal Information” in this Policy, we mean information that identifies, relates to, describes or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a specific person. Personal Information does not include information that is publicly available through government records or information that has been deidentified or aggregated in a way that it cannot be used to identify a specific individual.

We collect Personal Information to provide our Services, conduct our business operations, and improve our Website.

Depending on how you use our Services, we may collect the following categories of Personal Information about you:

Category of Personal Information	Examples
Identifiers	Identifying and contact information such as name, postal address, telephone number, email address, month, day, and year of your birth, internet protocol address (“IP Address”), unique personal device identifier, online identifier like a cookie ID, browser types, internet service provider, operating systems, and date and time of Website visit.
Customer Records	Information such as your name, signature, address, telephone number, credit card number, debit card number, or other financial information.
Commercial Information	Products or services purchased, obtained, or considered, content of texts or emails you send to us, pages you click-on on the Website, or the amount of time spent on the Website.
Internet Activity	Internet or other electronic network activity information, including, but not limited to, browsing history, performance / telemetry statistics, errors encountered, device type, browser preferences and version, and information regarding your interaction with an internet website, email, or application.
Geolocation Data	Imprecise location information, like the city, state and ZIP code associated with your IP address.

Source & Purpose – The sources from which we obtain your of Personal Information and the purposes for which we collect and use it.

We may collect Personal Information in the following ways (1) directly from you when you access, use or otherwise interact with the Services, such as making a purchase, (2) from you automatically using cookies and similar technologies, and (3) from third parties including online and offline sources and affiliates, payment processors, social media platforms, web hosting providers, and analytics providers.

Purpose for Collecting and Using Personal Information	Examples and Explanations	Categories of Personal Information Collected	Source(s)
Customer Service	We collect and use Personal Information (1) to respond to your questions, (2) to provide you with customer service and assistance with orders, and (3) for other related customer service purposes.	Identifiers Customer Records Commercial Information	You
Business Purposes	We may collect and use Personal Information for business purposes including but not limited to: (1) fulfil and process orders, (2) operate and improve our products and Services; (3) conduct statistical or demographic analysis; (4) customize your experience with our Website; (5) prevent fraud; (6) register accounts; and (7) other business purposes permitted under applicable law.	Identifiers Customer Records Commercial Information Internet Activity Geolocation information	You Analytics providers Other third parties such as your employer
Marketing and Communications Purposes	We may collect and use your Personal Information to (1) advertise and market to you including notifying you of special promotions, opportunities, offers and events via e-mail and other means (2) send you emails, calls, and text messages to provide you with alerts and updates about your engagement with the Services; and (3) those purposes in which you authorize or instruct us to use your Personal Information.	Identifiers Customer Records Internet Activity	You Analytics providers Service Providers
Facilitating Purchases	We use a third-party PCI-compliant payment processor ("Payment Processor") to facilitate online purchases. When you make an online payment using a Payment Processor, we do not receive your credit card, debit card or other financial information, but we do receive your contact information and purchase information from the Payment Processor.	Identifiers Commercial Information	You Service Providers, specifically our Payment Processor
Legal Purposes and Protection of Rights	We may use Personal Information to cooperate with law enforcement or other legal purposes including: (1) comply with legal and regulatory requirements; (2) satisfy contractual obligations; (3) cooperate with law enforcement or other governmental agencies for purposes of investigations, public safety or matters of public importance when we are legally required to do so or believe that disclosure of Personal Information is necessary or appropriate to protect the public interest; and (4) protect and defend against legal actions or claims.	Identifiers Customer Records Commercial Information Internet Activity Geolocation information	You Service Providers

How Long We Keep Your Personal Information

We retain Personal Information only as long as we have a legitimate business purpose to keep it or as required by law. These purposes may include to:

complete the transaction for which the Personal Information was collected;
continue our ongoing business relationship with you;
ensure the security and integrity of our Website, Services, and operations; and
satisfy any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for individual categories of Personal Information we collect, we consider the nature and sensitivity of the Personal Information; the potential risk of harm from unauthorized use or disclosure of the Personal Information; the purposes for which we process that Personal Information and whether we can fulfill those purposes through other means; and applicable legal, regulatory, tax, accounting, reporting or other requirements.

Disclosing Personal Information

We may disclose your Personal Information to certain third parties for the purposes described below:

With Whom We Disclose Personal Information	Purpose of the Disclosure	Category of Personal Information Disclosed
Service Providers	Business purposes including payment processing, customer service, and analytics. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Website management purposes including hosting, troubleshooting problems, improving the content and functionality of the Websites, statistical and other analyses of the Websites, and to customize the Websites to you and our users.	Identifiers Customer Records Commercial Information Internet Activity Geolocation
Professional Advisors	Business purposes including to receive advice from our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to us.	Identifiers Customer Records Commercial Information Internet Activity Geolocation
Government Agencies and law enforcement	We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with our legal rights or the legal rights of any other party.	Identifiers Customer Records Commercial Information
Marketing and Analytics Partners	We may share Personal Information to facilitate the delivery of ads, promotions and offers to you, on our behalf, on and off the Services. Business purposes including to perform data analysis and statistical analysis for us.	Identifiers Internet Activity Geolocation
Parties to Business Transactions	We may share your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, sale of all or substantially all of our assets or stock to a subsequent owner or operator, a dissolution, bankruptcy, liquidation or other similar business transaction where personal information may be shared, sold or transferred to that third party, including during the due diligence process.	Identifiers Customer Records Commercial Information
Other Users	DMCA Requests. By submitting a copyright infringement notice, counter-notice or other similar notification, you consent to having that communication forwarded to any person or entity to whom the notice or counter-notice relates to, in order to facilitate a prompt resolution of the copyright infringement claim. Copyright infringement notices and/or counter-notices from you will be treated in accordance with our DMCA Policy.	Identifiers

Third Party Websites

The Services may link to, or be linked to, websites not owned or controlled by us. We are not responsible for third-parties’ privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.

Tools We Use and Your Choices

Marketing Emails

For marketing and other promotional email communications you receive from us, you can opt out of receiving such communications by following the unsubscribe instructions contained in the emails. Your unsubscribe request or email preference changes will be processed promptly, though this process may take several days. During that processing period, you may receive additional marketing and other promotional emails from us.

Please note, opting out of these communications will only apply to marketing and other promotional emails and will not apply to any email or other communications we send to you for non-marketing purposes, including, but not limited to, emails and other communications about your interactions with the Services.

If you want to contact us to change your contact information you can contact us through any method listed in the “Contact Us” section below.

Cookies and Other Technologies

Cookies are small text files that are stored on your device (unless you block them). The Services use cookies, pixels, and other web technologies to collect Analytic Data. This helps us measure user interactions including but not limited to user trends and engagement, demographic information and retention rates.

We use first party cookies, served directly by us to the devices that access the Services, to recognize those devices when they revisit. We also use third party cookies, which are cookies that are placed by other parties we work with. These “third party cookies” may, for example originate from websites such as social media services. Since the cookie policies of these websites change of time, you should reference their policies by visiting the privacy policy webpages of these third parties. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting https://www.allaboutcookies.org/.

Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage. We use these tools to learn whether the Website is operating optimally, learn whether you are a repeat visitor to our Website, personalize advertising, obtain valuable data and statistics about the usage and effectiveness of our Website, and help us provide an enjoyable, personalized and innovative online experience for you. We may combine information gathered from cookies with other Personal Information.

Why Do We Use Cookies?

We use Cookies and similar technologies to enable the operation of our Website and Services, to improve the functionality of our Website and to collect analytical information about the use of our Website.

We share information gathered through use of Cookies with our hosting and internet providers, data analytics providers (e.g. Google Analytics), operating systems and platforms and social networks.

What Types of Cookies and Other Technologies do we use?

We use “Strictly Necessary” cookies to enable Website functionality and “Performance” Cookies to collect statistical data regarding your use of the Website.

Analytics

We use the following “Analytics” cookies and other similar technologies as described below:

Google Analytics, a web analytics tool that assists us in understanding how our Website is used. Google Analytics will place cookies on your device that will generate information we select about your use of the Services, including your device’s IP address. That information will be transmitted directly to and stored by Google. The information will be used for the purposes of evaluating use of the Services, compiling reports on activity on the Services for our use and providing other services relating to activity on, and usage of, the Services. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google’s practices with respect to the Personal Information collected through Google Analytics are covered by Google’s privacy policy, available at https://policies.google.com/privacy. You may opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Google Tag Manager (“GTM”), a tag management system that allows JavaScript and HTML tags to be quickly deployed and updated on portions of our Website for tracking and analytics. GTM enables the use of Google Analytics. If you have opted out of Google Analytics, GTM takes this opt out into account. For more information about the privacy practices applicable to GTM, please refer to https://policies.google.com/privacy/ and the terms of use at https://www.google.com/analytics/tag-manager/use-policy.
HubSpot Analytics, a web analytics tool that assists us in understanding how our Website is used. HubSpot Analytics utilizes various tracking technologies to generate information we select about your use of our Website, which may include information about websites or online service visited before a device accesses our Website, metrics about the performance of our Website, and information about how devices access our Website. That information will be transmitted directly to and stored by HubSpot. The information will be used for the purposes of evaluating use of our Website for our use and providing services relating to activity on, and usage of, our Website. You can learn more about HubSpot’s practices with respect to Personal Data by reviewing their privacy policy, available at https://legal.hubspot.com/privacy-policy.

Interest Based Advertising

We use vendors to help us provide online behavioral advertising (also called "targeted advertising" or "interest-based advertising") which is the practice of tracking an individual's online activities over time, including searches the person conducts, to customize advertisements and search results. The data collected may contain, or be associated with, your Personal Information.

Google AdWords. Google uses advertising cookies to allow Google and its partners to serve ads to you based on your visit to our Website and other websites on the internet. Google and the other ad networks use Cookies to identify your web browsing history and to choose which ads to display on their network websites. Those ads include advertising for us. You may opt out of personalized advertising from Google by visiting Ad Settings (google.com).
Microsoft Ads. We work with Microsoft to conduct ad campaigns using Microsoft Advertising. Microsoft may collect or receive personal information about you through the use of cookies in connection with our use of Microsoft Advertising. For more information about Microsoft’s privacy practices, please see the Microsoft Privacy Statement, available at https://privacy.microsoft.com/en-us/privacystatement. To opt out of Microsoft targeted ads, visit https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads.

Protecting Your Personal Information

We are committed to protecting the security of your Personal Information. We use commercially reasonable safeguards to maintain the security and privacy of Personal Information we collect and use in connection with the Services. Nevertheless, when disclosing Personal Information, you should remain mindful that there is an inherent risk in the transmission of information via the internet and mobile platforms. Although we take precautions to protect against the risk of unauthorized access to your Personal Information, we cannot guarantee the security of any information, including your Personal Information, that you disclose online and you do so at your own risk.

Children’s Privacy

We do not direct or target any piece of the Services to children under the age of 13. If we learn that we have collected the Personal Information of anyone under the age of 13, we will take appropriate steps to delete this information. If you are a parent or guardian of someone under the age of 13 and discover that your child has submitted Personal Information to us, please contact us at policies@industrialautomationco.com. We will make reasonable efforts to remove such information from our databases.

YOUR CALIFORNIA PRIVACY RIGHTS

The terms in this section are only applicable to California residents.

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act, (together, the “CCPA”) provides certain rights to California residents. Subject to exceptions permitted by applicable laws and verification of your identity, if you live in California, you may exercise the following rights with regard to your Personal Information. Capitalized terms in this Section that are not defined elsewhere in this Privacy Policy have the definitions set forth in the CCPA.

The sections below describe your CCPA rights and explain how to exercise those rights.

Right to Know

You have a right to request that we disclose certain information about you and our collection of your Personal Information over the last 12 months. Once we receive your request and confirm your identity, we will disclose to you:

The categories of Personal Information we collected about you;
The categories of sources for the Personal Information we collected about you;
Our business or commercial purpose for collecting that Personal Information;
The categories of third parties with whom we share that Personal Information; and
The specific pieces of Personal Information we collected about you.

Right to Delete

Except in certain cases where the CCPA does not require us to do so or provides an exception, you have the right to request that we delete any of your Personal Information that we collected from you and retain. Once we receive and verify your request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies, the CCPA does not require us to do so, or we are otherwise prohibited from doing so by law or regulation.

Exceptions: In accordance with the CCPA, we may deny your deletion request under certain circumstances. If we deny your request, we will explain the reason for the denial.

Right to Correct

You have the right to request that we correct inaccurate Personal Information that we collect about you. Please note, we may choose to delete the contested personal information as an alternative to correcting it if doing so would not negatively impact you or you consent to our deletion.

Exercising Your Rights

To exercise your rights described above, please submit a verifiable request to us by: policies@industrialautomationco.com or by calling 877-727-8757.

Who Can Make a Request

If you are a California resident, only you or a person authorized to act on your behalf, may make a verifiable request related to your Personal Information. You may also make a request on behalf of your minor child. You may only make such a request twice within a 12-month period.

Verifying Your Request

For us to process your request, you must provide:

Information sufficient to allow us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
A request with sufficient detail to allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Response Timing and Format

We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time (an additional 45 days up to a total of 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the date we receive your request. If applicable, the response we provide will also explain the reasons we cannot comply with a request.

If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

You have a right to not receive discriminatory treatment for exercising any of your rights under the CCPA.

Not Sell or Share

We process opt-out preference signals (“Signals”) when you visit our Website. This means that you can opt-out of us sharing your Personal Information without having to contact us or otherwise submit a request to us. For us to process your opt-out, you must have a valid Signal in a format commonly used and recognized by us such as an HTTP header field.

If we receive or detect a Signal, we will treat the Signal as a valid request to opt-out of the sale or sharing of your Personal Information for that browser or device, and, if known, for you.

To set up a Signal, you can visit https://globalprivacycontrol.org/.

We Do Not Use or Disclose Sensitive Information

We do not use or disclose sensitive information, as defined in the CPRA.

Shine the Light

Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your personal information within the past year for direct marketing purposes, and (b) a description of the categories of personal information disclosed, by contacting us per the “Contact Us” Section below.

EU PRIVACY RIGHTS

If you are located in the European Union, you have certain rights with respect to your Personal Information. Following is a summary of those rights and additional information applicable to our collection and use of your Personal Information.

Data Controller

When you provide us with your Personal Information in connection with our Website, we serve as a data controller. When we act as a data controller, we determine how your Personal Information will be utilized, in accordance with this Policy.

Legal Basis for Processing

We rely on several legal bases to process your Personal Information. These legal bases include where:

The processing is necessary to perform our contractual obligations, such as to provide you with access to our Website;
You have given your prior consent, which you may withdraw at any time (such as for marketing purposes or other purposes we obtain your consent for from time to time);
The processing is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims; and

The processing is necessary for the purposes of our legitimate interests, such as improving, personalizing, and developing our Website, marketing new features or products that may be of interest, and promoting safety and security as described above.

If you have any questions about or would like further information about the legal bases we rely on to collect and use your Personal Information, please contact us at policies@industrialautomationco.com.

Rights Under the General Data Protection Regulation

If you are located in the European Union, you have the following rights in respect of your Personal Information that we hold:

Right of access. The right to obtain access to your Personal Information.
Right to rectification. The right to obtain rectification of your Personal Information without undue delay where that Personal Information is inaccurate or incomplete.
Right to erasure. The right to obtain erasure of your Personal Information without undue delay in certain circumstances, such as where the Personal Information is no longer necessary in relation to the purposes for which it was collected or processed.
Right to restriction. The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of the Personal Information.
Right to portability. The right to portability allows you to move, copy, or transfer Personal Information easily from one organization to another.

Right to object. You have a right to object to processing based on legitimate interests and direct marketing.

If you wish to exercise one of these rights, please email us at policies@industrialautomationco.com. You also have the right to lodge a complaint with your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Retention of Personal Information

We reserve the right to retain any Personal Information as long as it is needed to: (1) fulfill the purposes for which we collected the Personal Information; and (2) comply with applicable law.

Transfers of Personal Information

If you are located in the European Union, the Personal Information we collect may be stored and processed in any country in which we or our affiliates, suppliers, third party electronic payment processors, and/or agents maintain facilities, including, without limitation, the United States of America. The United States of America has not sought nor received a finding of “adequacy” from the European Union. We rely on appropriate safeguards and derogations for specific situations as set forth in applicable laws to protect Personal Information transferred from the European Union to third countries and international organizations.

Obligations to Data Protection Authorities (DPAs)

We will respond diligently and appropriately to requests from DPAs about this Policy or compliance with applicable data protection privacy laws and regulations. We will, upon request, provide DPAs with names and contact details of the individuals designated to handle this process. With regard to transfers of Personal Information, we will (1) cooperate with inquiries from the DPA responsible for the entity exporting the data and (2) cooperate with its decisions, consistent with applicable law and due process rights. With regard to transfers of data to third parties, we will comply with DPAs decisions relating to it and cooperate with all DPAs in accordance with applicable legislation.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at policies@industrialautomationco.com or by mail using the details provided below:

Industrial Automation Co. , 544 Pylon Drive, Raleigh NC, 27606, United States